Q: What is the time frame for an ARC approval process?A: 30 Days.
Q: When does the ARC Committee meet?A: Done by management.
Q: Are hurricane shutters permitted in the Community?A: Yes.
Q: What type of hurricane shutters can be used?A: Accordion silver/white.
Q: What are the specific guidelines for ARC requirements?A: Application, insurance, license and permits.
Q: If yes, what does the fee cover (sales & leasing)?A: Approval letter from Board of Directors.
Q: What are the lease restrictions (sales & leasing)?A: None.
Q: Is there a deposit required for lease application (sales & leasing)? If yes, how much? How much is refunded at end of lease?A: N/A.
Q: Is there a Capital Contribution or Equity Membership required for purchase? Yes. If yes, how much? A: HOA: $45,000. Equity Membership refundable at resale. Plus - Buildings 1, 3 and 5 - $2995.16
- Buildings 2, 4, 6, 7, and 8 - $5061.12
- Building 9 - $4570.08
Condos : 6 month of capital contribution. Plus HOA amounts above.
Q: How do I obtain the Association's documents?A: Management or website.
Q: Who is responsible to mow my lawn?A: HOA.
Q: Who is responsible for the exterior of my unit?A: Owner is reponsible for maintenance of exterior of unit.
Q: Who is responsible for the interior of my unit?A: Unit owner.
Q: Who is responsible for window repairs?A: Unit owner.
Q: Who is responsible for screen repairs?A: Unit owner.
Q: Who is responsible for the doors?A: Unit owner.
Q: Who is responsible for the plumbing?A: Unit owner, unless it is a common area pipe.
Q: How do I handle a roof leak complaint?A: Contact management.
Q: Who is responsible for roof repairs?A: Contact management.
Q: Who is responsible for dry wall repair? (Damages caused by leaks)A: Owner is responsible to repair if caused by lack of maintenance. HOA is responsible for roof leaks if reported timeley.
Q: Who is responsible for the common areas?A: HOA.
Q: Who is responsible for the street lighting in the Community?A: HOA.
Q: Who is responsible for the mailboxes?A: Unit owner.
Q: Who is responsible for A/C repairs?A: Unit owner.
Q: Who is responsible for the utilities?A: Water and cable-HOA. Owners are responsible for any others.
Q: When is the Community scheduled for tree trimming?A:July/November
Q: What is the lawn service schedule?A: Every other Monday.
Q: What lawn services are provided to the Community?A: Mowing.
Q: What is the sprinkler system schedule?A: Varies by time of year.
Q: Who is responsible for plant replacements?A: HOA for plants within common area.
Q: Who is responsible for repairs required due to damage by Association vendors?A: Vendor/HOA.
Q: Who handles onsite maintenance?A: HOA for common areas.
Q: What are the amenities offered?A: 2 pools, marina, dry storage, beach, tennis court, clubhouse, tarpon bldg, fitness center and recreational room.
Q: Is there a tot lot?A: No.
Q: What other amenities are there?A: Basic cable.
Q: Is there a gate to enter the community?A: Yes - 1 Guarded 24/7
Q: Are there guards or is the gate unmanned?A: Yes, Security is provided 24 hours a day.
Q: If there is a guard, what is the gate phone number?A: 305-853-9878.
Q: How do I register guests at the gate?A: Contact Security and provide them with the information.
Q: How do I obtain a gate access device / clicker / remote?A: Remotes are given to owners via Associaiton office which collects the fee of $75.00.
Q: Is there a limit on gate access / remotes / clickers / keys that an owner can purchase?A: No.
Q: Can I book / rent part of the clubhouse facility?A: Yes.
Q: Clubhouse (rental fees and restrictions)A: $300.00 for 4 hour exclusive event at Clubohouse $350.00 cleaning deposit required.
Q: Deposit due (if any) for Clubhouse facilities?A: $1000.
Q: What are the hours of the Clubhouse, pool, tennis courts, etc...?A: Oasis Pool: 9am-9pm (Dusk hours may vary ). Clubhouse Pool 9am-9pm (Dusk hours may vary). Clubhouse 9am-11pm. Tennis court dusk to dawn. Marina Office 9:00 am- 4:00 pm Week days
Q: How do I obtain mailbox keys?A: Association has a spare.
Q: Who are the Board Members?A: Steve Stenmark, Fernando Guisasola, Rose Littlejohn, Diana Valbuena, Erick Hathorn
Q: When are Board Meetings held?A: As needed.
Q: Annual Meeting Date?A: HOA February . Condos: January.
Q: Number of seats on Board?A: 5.
Q: Do we receive coupons or statements?A: Coupons.
Q: What is the address to send the maintenance payments / fees?A: Popular Bank PO BOX 169010 Miami, FL 33116.
Q: Which payments / fees pertain to the Association and which pertain to Castle?A: All HOA.
Q: What is considered Common Area?A: Those areas that everyone has access to
Q: What are the Clubhouse hours?A: 9am-11pm.
Q: Are there any Clubhouse restrictions? If yes, specify?A: Parties need to be arranged through the Managment Office
Q: What rights do renters / occupants / representatives have within the Association?A: Same as owner.
Q: When can Hurricane Shutters be put up and when should they be taken down?A: During hurricane season.
Q: Are there parking decals and/or vehicle registration required for the community?A: Yes. Contact April at 305-853-9777 or email her at AOdoms@castlegroup.com
Q: Who / where does the HO call to obtain parking decals and / or registration forms?A: Association Office 305-853-9777
Q: Are there assigned parking spaces, how many, who assigns them and can the HO request spaces be altered?A: None assigned.
Q: Are there move in / out restrictions; dates, time, size of delivery van, access to community if secured?A: Monday-Friday 9am-5pm.
Q: Who is responsible for the trees in the "swale" areas in front of homes?A: HOA.
Q: Who is responsible for sidewalk maintenance and repair?A: HOA.
Q: Did the Association contract a towing service, if yes, name and contact info?A: No.
Q: Who authorizes cars to be towed by the towing service?A: Security.
Q: What is the processing time for a sales & leasing package to be returned to an applicant?A: Less than a week.
Q: What is the minimum length of lease allowed and are there restrictions on how many times per year the property can be leased?A: No restrictions.
Q: Who is the insurance company?HOA: Brown & Brown Condos: Brown & Brown.
Q: What is the procedure for the emergency key to the HO's unit?A: Owner is contacted for permission and if unable to reach Management will enter in case of Emergency.
Q: Who is responsible for Tree and Grass replacement?A: HOA in common areas.
Q: Who is responsible for landscaping issues?A: HOA in common areas.
Q: When is a wetcheck done?A: Monthly.
Q: Who are W/O's faxed to?A: Management office.
Q: Who creates the estoppel's?A: Castle.
Q: What is classification of buildings # - #?A: Bldg 1-9. Bldg1:Dolphin, Bldg3: Sailfish, Bldg5:Marlin, Bldg2,4,6,7,8,9 town homes.
Q: Who is responsible for Palm Frond Pickup? A: HOA.
Q: Who is the Backflow Certification Vendor?A: Economy Fire.
Q: What is late fee amount and late date? A: $25 after the 10th.
Q: When will the amenities be available for residents?A: Available.
Q: Who is the irrigation company and phone number? A: In house maintenance.
Q: Process for deposit returns?A: After unit closes escrow return.
Q: Who is responsible to replace lights directly outside the front door of unit? A: Coach light in center of each unit - HOA.
Q: When are Moving Trucks allowed in the community?A: Monday-Friday 9am-5pm.
Q: Who is the Pool Vendor and number? A: Castaway Pools & Spas 786-457-9447.
Q: Who maintains the fountains?A: Castaway Pools & Spas 786-457-9447..
Q: How do I obtain the gym key? No key is needed.
Q: What is the Florida Alligator Hotline?A: 866-392-4286.
Q: Are Satellite Dishes permitted? A: With restriction.
Q: Are POD's Allowed? A: Management approval first.
Q: When are garage sales allowed? A: No
Q: What documents are required when submitting an ARC Application? A: License and insurance. Stetches and permit can be requested.
Q: Upcoming Community Activities: A: TBA.
Q: Who is responsible for mosquito service? A: Monroe County.
Q: Does the association know which one is my mailbox number? A: Same as unit number.
Q: How do I gain entry to the buildings? A: HOA thru gate.
Q: Are there any exceptions to overnight parking rule? A: Must have decal or guest pass. No commerical trucks allowed overnight.
Q: Is there any age restrictions? A: No.
Q: Who is responsible for Bee Removal? A: HOA.
Q: What is the pool temperature? A: 84 degrees. Summer time heaters off.
Q: Does the pool heater need to be turned on? A: Yes.
Q: When is the pool heater turned off? A: Summer.
Q: Where is the Irrigation Compound? A: By Oasis pool, in front of Bldg. 8 and outside of property on the east side.
Q: How do I get information for switching from analog to digital TV? A: Basic cable provided with COMCAST. 1-800-COMCAST.
Q: Who is the elevator company? A: Schindler for the condos.
Q: How do I make an online payment? A: www.CastleGroup.com
Q: Is this Association part of a Community Development District (CDD)? A: No.
Q: What is the name and contact information for the Water Department that services my property? A: Florida Keys Aqueduct Authority, 305-853-1999 .
Q: Are dumpsters allowed? A: Not unless arranged with management.
Q: What day are recycles (trash / waste / garbage) picked up? A: Wednesday is Recycle B: Monday and Friday is Trash Pickup
Q: When are the bulk service (trash / waste / garbage) days? A: Must be requested with Keys Sanitation at 305-451-2025
Q: Who is the cable provider and Phone number? A: Comcast (800-COMCAST).
Q: Is cable included in my Association fee? A: Yes, basic.
Q: Who contacts the cable company with regards to service issues? A: Resident. Comcast has a local office at 103400 Overseas Hwy, Key Largo 33037. In the Pink Plaza
Q: Does the Association have a website? If yes what is the website address? A: www.marinersclubkeylargo.org
Q: Who sends the violation letters? A: Manager.
Q: Who responds to emergency calls? A: Manager.
Q: Who is the Property Manager and what is their phone number? A: Jennifer Jordan 305-853-9777.
Q: What is the Association / Property address? A: 97501 Overseas Hwy Key largo, FL 33037.
Q: Is there a Master Association and the name? A: 4 Associations. HOA Master Association (town homes), Sailfish Condo, Dolphin Condo, Marlin Condo.
Q: Is there a separate Master Association Fee? A: Fee for the HOA and for the Condos.
Q: Are there car and parking restrictions? If yes, what are they? A: Must have decal or guest pass.
Q: Are there any truck or commercial vehicle restrictions (parking)? If yes, what are they? A: Yes, No trailers, boats, commercial vehicles after 5:00 pm
Q: Are "FOR SALE" or "FOR RENT" signs permitted? A: No.
Q: Are there BBQ grill restrictions? A: Not allowed in condos, only town homes.
Q: Does the Association have pet restrictions for the community? A: Tenant less than 6 month lease not allowed. NO GUEST ARE ALLOWED TO BRING PETS
Q: Can the amenities (pool or cabana) be reserved for private use? A: Clubhouse and Tarpon Room only.
Q: Who should the UO request these documents from: financials, ARB, duplicate coupons, any forms? A: Management.
Q: What are the sub associations that are not managed by Castle and what is their contact information? A: None.
Q: What is the schedule for bulk pick up? A: Place it near the service gate after approved by management. Keys Sanitation will be contacted for pick up.
Q: What type of insurance should I carry for my home, villa and/or single family unit? A: HO-6.
Q: Who do I contact for a developer warranty request? A: Warranty expired.
Q: What is the management office fax number? A: 786-610-5583
Q: Who do I contact for after hours emergencies? A: Security. 305-853-9878
Q: How do I add someone to my permanent gate access list? A: Contact Security.
Q: Who do I call if there is a draining problem on my lot? A: Management.
Q: Who is responsible for the trees on my lot? A: Owner.
Q: Is fishing allowed in the lakes? A: Only on the Tiki pier, not in the marina.
Q: What are the parcels and assessments for the community? A: Varies.
Q: Can current owners transfer transponders or fobs to new owners upon the sale of the property? If not, what do they do with them? A: Yes. Contact management so information on fob can be transfered
Q: Who is the Registered Agent for the Association? A: Law office of Persaud. Sam Persaud.
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